I found this neat article on Rating Facial Expressions. This technology rates a person’s facial expressions to see when they have the broadest smiles. It mentions in the article how this could be used for customer service training. What an amazing concept. It can capture the best practices used in different situations by reviewing the expression of the customer to find out when they are most pleased. In addition, it could be used within training seminars to capture the expression of those being trained. Instead of a “smile sheet”, we could actually find out when they were the most pleased with what they were hearing. I’m sure in the future, a technology will be created to detect all kinds of emotions. This could revolutionize ILT evaluations. Part of the evaluation could be measured based on how the trainees reacted to each aspect of the training. Of course I’m sure this is just one of many ways we could implement a technology such as this into a training program.